Privacy Policy

1. Information We Collect

We collect information that you provide directly and limited technical and usage information collected automatically when you visit the website.

Information you provide directly through our website contact and support forms may include your name, company, email address, phone number if provided, the service requested, technical environment information, problem descriptions, troubleshooting details and any other information you choose to share with us.

Limited information collected automatically through website infrastructure and analytics may include browser and device information, pages viewed, general usage information, approximate geographic region, and IP and request information processed as part of website hosting and security.

2. How Information Is Used

Information you submit may be used to:

• respond to inquiries
• evaluate technical support requests
• communicate with prospective or existing clients
• provide consulting services
• maintain records relating to inquiries and engagements
• improve the website and service experience
• prevent misuse or spam

3. Website Analytics

This website uses Google Analytics to help us understand general website usage and performance. Analytics may collect information such as pages viewed, approximate geographic region, browser or device information, referring source and interaction with the website.

This information is generally used in aggregate to understand how visitors use the site.

4. Cookies and Analytics Technologies

Google Analytics and related website technologies may use cookies or similar technologies to measure website usage.

5. Website Hosting

The website is hosted using Vercel infrastructure. Technical information such as IP addresses, request logs and security related information may be processed as part of normal website hosting and delivery.

6. Email and Form Processing

Website form submissions and transactional emails may be processed using Resend. Information submitted through the contact form may therefore be processed by third party infrastructure providers involved in delivering the website and email communications.

7. Email Forwarding

Communications sent to Pacific Video Solutions business email addresses may be routed through third party email infrastructure for delivery.

8. Third Party Service Providers

We use the following providers to operate this website:

• Vercel for website hosting and deployment
• Google Analytics for website analytics
• Resend for transactional email and website form delivery

These providers may process limited information necessary to provide their services.

9. Information Retention

Information may be retained for as long as reasonably necessary to:

• respond to inquiries
• provide requested services
• maintain business records
• meet legal or administrative requirements

10. Security

We use reasonable technical and administrative measures to protect information. No internet transmission or storage system can be guaranteed completely secure.

11. Sharing of Information

Pacific Video Solutions does not sell personal information. Information may be shared only when reasonably necessary with service providers supporting website operation, communications or service delivery, or when legally required.

12. External Links

This site may contain links to external websites. Pacific Video Solutions is not responsible for the privacy practices of third party sites.

13. Your Choices

You may contact Pacific Video Solutions regarding:

• information you have submitted
• correction or deletion requests where appropriate
• privacy questions

14. Contact

For privacy questions or requests relating to information you have submitted, contact:

15. Effective Date

Last updated: September 2026